Welcome to Surflite! We strive to ensure a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
We currently ship across India. At this time, we do not offer international shipping.
• Orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been dispatched.
• Metro Cities: 3-5 business days
• Non-Metro Cities & Rural Areas: 5-10 business days
• Delivery times may vary based on location, courier service, or unforeseen delays.
• Standard Shipping: ₹299 (Free shipping for orders above ₹4999)
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order using the link provided.
• If your order is delayed beyond the estimated time, please contact our support team at help@surflite.in or +91 9117750580.
• If your package is lost in transit, we will work with the courier to resolve the issue.
• If you receive a damaged or incorrect item, please report it within 48 hours of delivery with photos as proof.
• We will arrange for a replacement or refund as per our Return Policy.
• If you need to change your shipping address after placing an order, please contact us within 12 hours of placing the order.
For any shipping-related queries, feel free to reach out to us at: 📧 Email: help@surflite.in 📞 Phone: +91.6205726969