This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
  Surflite does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
  In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
  In case of any refunds approved by Surflite Team, it will take 10-15 days for the refund to he processed to you.

To return or exchange a product please email us the order number with product codes to help@surflite.in within 24hrs of receiving the product and we will help you with the process.You can call us on 917750580 on Monday to Saturday between 12pm -7pm.

Steps To Making A Return:

Please inform us within 3 days of receipt of order. Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a Video of unpacking package. Products can be returned within 7 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. Refunds will only be made after we have received the shipment in its original packaging.

Criteria for Return:

The items should be unused. The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted. There should not be any scratches or deformities on the surface of the product. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Any jewellery not in its original condition will not be considered eligible for return.

Return Shipment Process:

To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you.Please address all returns to:

• ROYAL PASHU AAHAR
• 4M/131 Bhootnath Road Kankarbagh Patna Bihar
• Refunds Will Be Done In The Following Case:
• Genuine quality issues.
• Packages lost in transit.
• In case we discover that a wrong item has been shipped to you.

Cancellation Policy

For Cancellations please contact the us via contact us link.

Requests received later than 6 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.